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Ticket incident ouvert pas de nouvelles depuis 12 jours...

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J'ai ouvert un ticket incident il ya 12 jours , il ya 12 jours que c'est bloqué sur : "nous sommes en attente du resultat du test de position "

Quand j'apelle , personne ne sais ou ça en est ....

Quelqu un pourrait il enfin m'aider ??????!!!!!!

12 jours sans nouvelles !!!!!!! Je rêve !!!!

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