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Perte de debit + ticket d'incident fermer

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Bonjour ma connexion est anormal depuis le 08/08/2015 du coup j'ai ouvert un ticket mais j'ai remarquer que le ticket d’incident a était ferme le 11/08/2015 est ma connexion est toujours instable beaucoup de coupure et baisse de débit que faire ?..

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